Frequently Asked Questions

Rock-Well

4720 S. Beaumont Avenue

Kansasville, WI 53139

(262) 878-2110

ROCK-WELL'S

WE THANK OUR VETERANS FOR THEIR SERVICE!

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Rock-Well

4720 S. Beaumont Avenue

Kansasville, WI 53139

262-878-2110

What is the average life span of a well pump and pressure tank?

Properly maintained system a submersible pump life span can be 15 years (+-10)

Pressure tank can be 12 years (+-4)

     

What can harm a tank or submersible pump?

An improper working pressure tank (water logged) is the leading cause of premature pump failure.

A well that produces sand can destroy a pump. (a flow reducer is usually put on the system to control the sand but there are other options)

The check valve in the pump not working correctly will harm the pump

A hole either in the drop pipe or the water line running from the well to the house will shorten the life of the pump.


Why do I hear a rapid clicking noise when I use the water?

This is the pressure switch clicking on and off to let the pump know when to run.

This rapid clicking is the system short cycling (pump turning on and off rapidly) and is harmful to the pump.

If this noticed you should call a well technician.  This isn’t an emergency yet but can lead to one shortly.


Can I do my own chlorination?

Yes you can but please get professional advice especially if you are doing your first one.

An improper chlorination can cause more problems than it solves.  It can short out the pump; it can cause corrosion of the pitless adapter, which would prevent future access to the pump.


Why doesn’t the pressure tank have water in it?

A properly working tank should have more air in it than water.  A tank is not exactly a reservoir for water but does hold some residual water in for use.

If the pressure tank cannot easily be moved or water is heard sloshing around in it, it may need to be drained and air charged or replaced due to a broken bladder / diagram in it.

What should I know about my well?

Water is one of the most necessary natural resources we have.

Your well is your own utility, maintain it properly, it should be a cost efficient source of safe water.


What maintenance should I do?

Annual water test

Periodic chlorination

Maintain proper air charge in tank (check every 1-2 years)

Check well head (well cap secure and not lose or broken)


Why do I have low water pressure?

Plugged softener or in line filter and/or plumbing line restrictions     

Worn or old pump

Water logged pressure tank

Hole in pipe, in well or lateral

Pump is not working


Why does my water smell?

Water heater (anode rod)

Low quality pressure tank

Naturally occurring sulfur

Bacteria in the water (chlorinate)

Buildup of minerals (chlorinate)

Annual occurrence


What is involved with a well inspection?

Check well and water system for DNR code compliance

Check pressure tank for proper operation

Flow rate of well and water system

Test water for bacteria of the Coliform group & E.coli, nitrates and arsenic     

Checking the well and water system so the integrity of the aquifer can be maintained for the next generations.